Customer Service Manager

About the role

Amwaste LLC is a growing company in the Waste Services Industry, dedicated to providing exceptional service and innovative solutions to our clients. We are seeking a motivated and experienced Customer Service Manager to lead our customer service team and enhance our customer experience.

Responsibilities

• Oversee the daily operations of the customer service department, ensuring high-quality service delivery
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction
• Train, mentor, and manage customer service representatives, fostering a positive and productive work environment
• Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner
• Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes
• Collaborate with other departments to ensure seamless service delivery and address customer needs
• Prepare and present reports on customer service performance to senior management

Qualifications

• Proven experience in a customer service management role, preferably in the waste services or related industry
• Dialpad experience recommended
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficient in customer service software and Microsoft Office Suite
• Ability to analyze data and make informed decisions
• Strong problem-solving skills and a customer-focused mindset

Skills

• Leadership and team management
• Excellent communication skills
• Customer-focused approach
• Problem-solving abilities
• Data analysis and reporting
• Proficiency in customer service software

Benefits

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.