Customer Service Manager
About the role
Veseris is a leading distributor of pest management products, services, and solutions, serving professionals across the United States. We partner closely with our customers and suppliers to deliver value-driven solutions that help businesses operate more effectively and sustainably.
The Customer Service Manager is responsible for leading and developing the customer service team to deliver a consistent, high-quality customer experience. This role oversees daily operations, performance standards, training, and compliance while driving continuous improvement and accountability across customer service functions.
Key Responsibilities
- Lead, coach, and develop the customer service team, fostering a positive and performance-driven culture
- Oversee day-to-day customer service operations and ensure timely resolution of customer issues
- Establish, monitor, and enforce performance standards, KPIs, and service-level expectations
- Develop, implement, and maintain customer service policies, procedures, and best practices
- Train new team members and support ongoing development of existing staff
- Monitor customer service metrics, analyze trends, and prepare reports for leadership
- Collaborate with cross-functional teams to improve service quality and operational efficiency
- Ensure compliance with company policies, procedures, and regulatory requirements
- Manage department resources and operate within approved budgets
Requirements
- Previous experience in customer service, with demonstrated leadership or supervisory responsibility
- Strong coaching, communication, and team development skills
- Ability to analyze performance data and drive process improvements
- Strong organizational and problem-solving abilities
- Experience developing or enforcing performance metrics and service standards
- Ability to lead change and hold teams accountable to expectations
- Proficiency with standard business software and CRM tools
- High school diploma required; additional education or training preferred
- Prior experience in pest control or related industries a plus
Why Veseris
At Veseris, we believe our people are our competitive advantage. We’re committed to building a collaborative, inclusive workplace where team members are supported, challenged, and encouraged to grow. Our employees play a critical role in delivering value to our customers, strengthening industry partnerships, and driving meaningful impact across the markets we serve. We offer opportunities to build long-term careers, develop professionally, and contribute to a team that values integrity, accountability, and continuous improvement.
Pay
Veseris is committed to fair and transparent compensation practices. Compensation for this role is based on a variety of factors, including but not limited to experience, skills, geographic location, and internal equity. Actual pay may vary and will be discussed during the hiring process.
Benefits
- Competitive base pay
- Comprehensive medical, dental, and vision insurance starting on day one
- 401(k) with company match
- Company-paid life insurance
- Company-paid short-term and long-term disability insurance
- Health Savings Account (HSA) with employer contribution (for eligible plans)
- Flexible Spending Accounts (FSA) (for eligible plans)
- Employee Assistance Program (EAP)
- Paid time off beginning on your first day, with 18 days accrued annually
- Paid company holidays
- One floating holiday each year
- Employee Referral Bonus Program
- Education Assistance/Reimbursement Program
- Career development and advancement opportunities