Card Operations Administrator II – Credit Cards

What You'll Do

• Execute on debit card and credit requests or inquiries.
• Process real-time maintenance requests through all internal channels.
• Complete quality assurance reviews on all debit and credit card cases.
• Make corrections, provide leadership feedback, and update cases to meet quality standards.
• Handle incoming calls from front-line servicing teams to support customers' real-time needs.
• Grow and expand knowledge of debit and credit card benefits and functions.

What You'll Need

• High School diploma required.
• Bachelor’s Degree Preferred.
• 2+ years of related experience in Credit card or Debit card operations, servicing or support or similar field.
• Entry to Intermediate knowledge of general banking operations, including Debit Card, Commercial Credit Card, Commercial Loans, loan administration, treasury management and/or other commercial banking products and services.
• Entry to Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Experience with CRM Tools (e.g., Salesforce, Microsoft365, etc.).
• Entry to Intermediate experience in operations, including data entry, working in production environment, and working on assigned requests through a workflow tool.
• Entry to Intermediate experience or working knowledge with either debit or credit cards.
• Entry to Intermediate verbal and written communication skills.

About the Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands—Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank—that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.