Car Wash Team Member

About the role

Golden Nozzle Car Wash is looking for hard-working, dedicated, customer-focused individuals who enjoy interacting with customers and helping make a difference in the world. As a Team Member, you will thrive in a fast-paced environment and be passionate about operational excellence and outstanding customer service. This position offers the opportunity to continue growing your skills while advancing your career within the organization.

Responsibilities

• Customer Interaction: Provide best-in-class customer service by addressing inquiries and concerns promptly and professionally.
• Sales Support: Recite standard customer service greetings using an on-site electronic tablet and assist with executing sales initiatives and membership growth strategies.
• Site Maintenance: Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Workflow Optimization: Support efforts to optimize vehicle throughput to minimize wait times and enhance the customer experience.
• Safety & Compliance: Follow all company safety procedures and regulatory compliance standards.
• Operational Support: Perform general housekeeping duties and monitor inventory levels to assist with restocking chemicals and supplies.

Requirements

• Age: At least 16 years of age.
• Education: Read, write, and perform arithmetic calculations (such as making change) at an eighth-grade level.
• Availability: Flexible availability to cover shifts including evenings, weekends, and holidays; working at least one day on the weekend is required.
• Adaptability: Ability to remain calm and respond according to policies and procedures during emergencies.
• Physical Requirements:
  • Lifting: Ability to lift, carry, and hold up to 50 lbs.
  • Environment: Ability to work outdoors in various weather conditions with temperatures ranging from -10°F to 100°F.
  • Stamina: Must be able to stand, walk, and move around vehicles for extended periods of time.
  • Exposure: Ability to tolerate exposure to gasoline fumes and cleaning products.

Skills

• Customer-Centric Mindset
• Results-Driven Execution
• Safety & Operational Compliance
• Effective Communication (Verbal and Written)

Pay

Competitive Pay: Average $17.25 - $20.25 per hour (includes wages and performance-based bonuses). Bonuses: Additional weekly bonuses on cars washed and monthly passes sold. Starting Rate: $15.00.

Benefits

• Medical, dental, and vision coverage
• 401(k) savings plan
• Paid time off
• Paid holidays
• Company-paid life insurance
• Disability benefits
• Employee assistance programs
• Tuition assistance
• Voluntary benefit offerings