Car Wash Site Manager

Job Summary

The Car Wash Manager is responsible for the day-to-day operations from site upkeep to guest service, membership sales as well as training a positive team. An outgoing and friendly personality with a passion for guest caring/service is a key component of this role. The Car Wash Manager is responsible for ensuring a positive experience for guests as well as providing a safe, positive working environment for employees.

Duties Include, But Are Not Limited To

• Manage site team and improve/maintain a clean, efficient site.
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform attire as well as site team following uniform/appearance policy.
• Scheduling of site team by policy.
• Ensure adherence to the schedule.
• Review/Approve employee timecards.
• Train the team on a high level of product knowledge, package details, upgrades as well as membership (Unlimited Wash) program.
• Provide excellent guest experience by training the team on all internal and external marketing programs.
• Provide daily directions to the team and ensure safety and other compliance procedures are being adhered to.
• Anticipate, prevent, identify, and solve problems, as necessary.
• Train on-site open/close process and ensure site is fully operational during business hours.
• Accountable for providing strong, positive, and proactive leadership to the team while providing direction, feedback, and holding them accountable for performance and results.
• Give corrective actions/Performance Improvement Plan (PIP) when needed following company policy/guidelines.
• Maintains a safe work environment by following all safety protocols for the team and guests.
• Perform monthly OSHA training.
• Perform weekly/monthly inventory on consumables such as brooms, dust pans, tools etc.
• Train the team and perform monthly consumables ordering.
• Perform and train on after-hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.).
• Ensure staffing levels meet site needs.
• Interview, Recruit, Hire and train all car wash staff.
• Address and resolve customer concerns, complaints, and inquiries efficiently.
• Be flexible to step into any role necessary.
• Responsible for compliance with local, state, and federal laws.

Experience Job Qualifications

• Managerial experience.
• Experience such as car wash, retail and/or guest service industry preferred BUT NOT NEEDED.

Knowledge

• Maintain the highest level of guest service.
• Ability to adapt to an ever-changing high-volume car wash.
• Takes ownership in navigating and overcoming obstacles.
• Flexibility to adapt in a variety of situations.
• Have attention to detail.
• Ability to work varied hours/days as business dictates (Including Fridays & Saturdays).
• Demonstrate ability to improve team performance through motivation, training and setting clear expectations.

Leadership Skills

• Written and Verbal communication skills in English.
• Ability to multitask and have excellent organizational skills is essential.
• Must be able to lead, support, and contribute to team goals.

Language Skills

• Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management, co-workers, and guests.

Benefits

• $1,500 sign on BONUS.
• Benefits $20 to $25 hourly PLUS bonus.
• Paid Time Off.
• Flexible Working Hours.
• Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
• 401k with Employer Matching.
• FREE Weekly Car Washes.

Company Information

• We offer the opportunity for growth within the BLISS family and value each one of our team members.
• BLISS Car Wash is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic.
• Sign-on Bonus is payable after 90 days of continues employment.
• We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.