Car Wash Site Manager

Duties

• Manage site team and improve/maintain a clean, efficient site.
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform attire as well as site team following uniform/appearance policy.
• Schedule of site team by policy.
• Review/Approve employee timecards.
• Train the team on a high level of product knowledge, package details, upgrades as well as membership (Unlimited Wash) program.
• Provide excellent guest experience by training the team on all internal and external marketing programs.
• Provide daily directions to the team and ensure safety and other compliance procedures are being adhered to.
• Anticipate, prevent, identify, and solve problems, as necessary.
• Train on-site open/close process and ensure site is fully operational during business hours.
• Accountable for providing strong, positive, and proactive leadership to the team while providing direction, feedback, and holding them accountable for performance and results.
• Give corrective actions/Performance Improvement Plan (PIP) when needed following company policy/guidelines.
• Maintains a safe work environment by following all safety protocols for the team and guests.
• Perform monthly OSHA training.
• Perform weekly/monthly inventory on consumables such as brooms, dust pans, tools etc.
• Train the team and perform monthly consumables ordering.
• Perform and train on after-hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.).
• Ensure staffing levels meet site needs.
• Interview, Recruit, Hire and train all car wash staff.
• Address and resolve customer concerns, complaints, and inquiries efficiently.
• Be flexible to step into any role necessary.
• Responsible for compliance with local, state, and federal laws.

Requirements

Managerial experience.

Experience such as car wash, retail and/or guest service industry preferred BUT NOT NEEDED.

Qualifications

• Maintain the highest level of guest service.
• Ability to adapt to an ever-changing high-volume car wash.
• Takes ownership in navigating and overcoming obstacles.
• Flexibility to adapt in a variety of situations.
• Have attention to detail.
• Ability to work varied hours/days as business dictates (Including Fridays & Saturdays).
• Demonstrate ability to improve team performance through motivation, training and setting clear expectations.

Skills

• Written and Verbal communication skills in English.
• Ability to multitask and have excellent organizational skills is essential.
• Must be able to lead, support, and contribute to team goals.

Benefits

• $1,500 sign on BONUS
• Benefits $20 to $25 hourly PLUS bonus.
• Paid Time Off.
• Flexible Working Hours.
• Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
• 401k with Employer Matching.
• FREE Weekly Car Washes.

Pay

Starting at $20 to $25 hourly PLUS bonus.

Schedule

Flexible Working Hours.