Car Wash Associate

Responsibilities

• Maintain the overall appearance and cleanliness of the car wash by performing cleaning of facility, equipment room, exterior grounds and vacuum area and ensures everything is kept in the appropriate place and organized
• Ensures all equipment (Payment stations, wash equipment, power washer, vacuums) are kept operational. When an issue does arise they are able to resolve the issue or submits a Service Channel ticket
• Greets all guests in a friendly manner to make them feel welcomed and appreciated and provides assistance, when needed, in any area concerning car wash process or at the vacuums
• Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner
• Able to work in a fast paced work environment
• The associate should be able to know how to use certain equipment for them to be able to work efficiently in an automated facility
• Ensure company policies and procedures are adhered to in carrying out given tasks daily
• Car Wash Associate will also be cross trained within retail store to greet and serve guests, operate registers, stock shelves, clean store areas needed, and help Store Manager in any way needed

Requirements

• Minimum Education: N/A
• Preferred Education: High School or GED
• Minimum Experience: 3 months as a Guest Service Associate with Kwik Shop or previous car wash experience
• Preferred Experience: 6 -12 months car wash, retail, guest service, or restaurant
• Licenses/Certifications: N/A
• Soft Skills:
  • Comfortable talking and interacting with guests and team members
  • High energy
  • Ability to work independently
  • Team oriented; willing to give extra effort to help others

Working Relationships

• Store Manager
• Car Wash Leader
• Car Wash Manager
• Car Wash Program Manager
• District Manager
• Store team members
• Company personnel
• Variety of vendors

Hours & Conditions

• Scheduling: This position is full time or part-time and involves working a variety of hours, day and night, as Kwik Shop Car Wash and retail locations can be open 24 hours depending on the store. Weekend & Holiday hours are required.
• Travel: 5% - to cover other locations as need
• Hrs & Conditions: Full time (30-40 hours) and Part-time (up to 29 hours)
• Other Specialized work attire requirements
• Physical Requirements: Ability to stand/walk 8 hours a day; ability to lift 40 lbs, reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures).