Car Wash Associate

Description

Position Summary: Car Wash associate will assist the Car Wash Leader/Manager in ensuring the daily car wash operation runs efficiently, while maintaining high standards to the overall appearance and cleanliness of the car wash property. You will be cross-trained in all areas of the Car Wash, gaining valuable operations experience.

Responsibilities

• Maintain the overall appearance and cleanliness of the car wash by performing cleaning of facility, equipment room, exterior grounds and vacuum area and ensures everything is kept in the appropriate place and organized
• Ensures all equipment (Payment stations, wash equipment, power washer, vacuums) are kept operational. When an issue does arise they are able to resolve the issue or submits a Service Channel ticket
• Greets all guests in a friendly manner to make them feel welcomed and appreciated and provides assistance, when needed, in any area concerning car wash process or at the vacuums
• Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner
• Able to work in a fast paced work environment
• The associate should be able to know how to use certain equipment for them to be able to work efficiently in an automated facility
• Ensure company policies and procedures are adhered to in carrying out given tasks daily
• Car Wash Associate will also be cross trained within retail store to greet and serve guests, operate registers, stock shelves, clean store areas needed, and help Store Manager in any way needed

Working Relationships

• Store Manager
• Car Wash Leader
• Car Wash Manager
• Car Wash Program Manager
• District Manager
• Store team members
• Company personnel
• Vendors

Requirements

• Minimum Education: N/A
• Preferred Education: High School or GED
• Minimum Experience: 3 months as a Guest Service Associate with Cumberland Farms or previous car wash experience
• Preferred Experience: 6 -12 months car wash, retail, guest service, or restaurant
• Licenses/Certifications: N/A

Soft Skills

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to work independently
• Team oriented; willing to give extra effort to help others

Hours & Conditions

• Scheduling: Full time (30-40 hours) and Part-time (up to 29 hours)
• Weekend & Holiday hours are required
• Travel: 5%

Physical Requirements

• Ability to stand/walk 8 hours a day
• Ability to lift 40 lbs
• Reach overhead, bend, squat, twist, reach, grasp and grip
• Work in cooler (cold temperatures)

Additional Info

• Cumberland Farms celebrates its diverse workforce and welcomes applicants from all backgrounds.
• We share the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.
• We offer a variety of financial and non-financial benefits that support your overall growth, well-being, and career journey.