Car Dealership Service Dispatcher

About the role

The Dispatcher organizes and controls the flow of service work through the service department in a professional, timely manner. Will work closely with Service Manager on a daily basis to ensure processes are being followed by technicians to maximize shop flow and profitability.

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with the Service Advisor.
• Schedules maintenance for service department vehicles and equipment.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned.

Requirements

• Must hold a high school diploma or equivalent
• Superior customer interaction skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Able to work on your feet for extended periods of time
• All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license
• High school degree or GED, work-related experience/training, or an equivalent combination

Skills

• Customer focused friendly attitude
• Automotive experience strongly needed
• Good reading, computer, and mathematics skills
• Ability to recognize and satisfy customer concerns
• Basic computer skills

Benefits

• Medical and dental insurance
• 401K retirement savings plan
• Vacation time
• Holiday leave
• Sick leave

Schedule

Weekdays, Monday through Friday