Captive Claims Director

Position Summary: The Claims Director is responsible for the strategic leadership, oversight, and management of the Captive Claims Department, ensuring consistent and effective claims advocacy and service delivery across the Captive portfolio. This position provides leadership and guidance to the claims team, participates in claim reviews, and oversees complex and high-exposure property and casualty claims. The Claims Director works closely with clients, carriers, third-party administrators, defense counsel, and other claims professionals to promote effective claims strategies, appropriate reserve management, and timely resolution. The position also monitors carrier and TPA performance, identifies claims trends and areas of concern, and escalates significant claims or service issues as appropriate. Supervisory Responsibilities: Direct supervisory responsibilities for 8-10 team members Essential Tasks: Assist with the development and implementation of innovative claims resolution processesContinually search for process improvements and/or enhancements to workflow; make recommendations for change where appropriateCreate and manage some key metrics to improve claims processingAssist clients with disputed claims resolutions, if escalation is desired/requiredIdentify areas on processes to eliminate potential E&O claimsCoordination of claims management process to improve customer satisfactionProvide education of the claims process to the agency and client personnelReview reporting process in Applied EPIC claims system by claims advocatesManage notification process of new claim informationRespond to client and company requests for action and information on any claim-related matterComplete monthly audits of a sampling of Advocate claim files to ensure established performance metrics and claim handling standards are being met, including review of applicable administrative activities.Participate in establishing Wildly Important Goals that fall outside of the regular “day job” and into process improvement or large scale project completion Core Competencies: Leadership: Display leadership skills and ability to motivate fellow employeesAbility to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely mannerAttention to Detail: A strong focus on completing tasks and projects accurately and thoroughlyCommunication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiencesTimely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectivelyTeam Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goalsClient Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfactionDependability: Acknowledgment of the importance of being present and punctual.Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcomeOrganizational Skills: Capability to prioritize tasks and manage multiple projects simultaneouslyAdaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment Experience and Education: High School diploma is required, Bachelor’s degree preferred.8 years of experience in property and casualty claims in a commercial insurance environment and experience in claims management processes Licensing and Credentials: Active General Lines or Property & Casualty License required Systems: Proficient with Microsoft Excel, Word, PowerPoint, and OutlookApplied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable Location: This role will be based out of our Bossier City, LA office and can be either an in office, hybrid, or fully remote role. Physical Requirements: Frequent overnight travel required, some trips will be outside of normal business hoursAbility to lift 25 poundsRepeated use of sight to read documents and computer screensRepeated use of hearing and speech to communicate on telephone and in personRepetitive hand movements, such as keyboarding, writing, 10-keyWalking, bending, sitting, reaching and stretching in all directions Benefits & Compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTO Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. Applications will be accepted until the position is filled