Captain - Atrium Banquet

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences, including dining, hospitality, minor league baseball, waterfront events, and travel services.

Purpose Statement

Captain will provide excellent customer service to all guests at both on-site and off-site locations, in a timely manner and with a positive attitude.

Responsibilities

• Provide excellent service to all guests
• Knowledge of the menu to provide proper descriptions to guests
• Oversee all servers/bartenders and assist the Manager on Duty with delegating job assignments
• Assist with training new servers/bartenders on proper procedures and customer service standards
• Oversee and assist with setup and break down of tables, chairs, linen, china, silverware, and glassware; clean and polish silverware/glassware
• Responsible for the closing of events and final walk-through
• Appropriately fulfill customer requests during an event
• Maintain exemplary food handling, safety, and operation practices
• Ability to carry trays of food or beverages
• Load and unload catering trucks and vans for off-premise events
• Proper communication and a timely response for availability and scheduling

Requirements

• High School Diploma or GED required
• Minimum of 2 years experience as a banquet server and bartender with an established banquet facility
• Direct customer service experience
• Ability to work various shifts, primarily nights/weekends
• Able to stand for extended periods of time and lift up to 50 lbs
• Leadership experience preferred
• Able to multi-task in a fast-paced environment

Pay

Hourly Rate: $26.00

Schedule

This is considered a part-time position because we cannot guarantee 40 hours every week.