Capacity Coordinator I

About the Role

Under routine supervision, the Capacity Coordinator I coordinates a small-sized or less complex group of carriers and/or independently contracted (IC) drivers. This role ensures safe and timely service through accurate planning, routing, monitoring, and delivery of freight and loads. Flexibility in scheduling, including day, night, and weekend shifts, is required to meet operational demands.

Responsibilities

• Build and maintain positive, professional, safe, and reliable relationships with carriers and/or independently contracted (IC) drivers to ensure seamless new carrier set-up, minimize turnover, and maximize ongoing productivity.
• Develop knowledge of key performance indicators to optimize operations and maximize profitability.
• Create, maintain, and present customer-specific reporting and financial analysis.
• Manage inventory, assets, customer pools, and/or assignment of carriers and IC drivers to balance equipment in the market.
• Perform administrative duties such as submitting payroll, managing the Net-Revenue budget, filing and documenting, resolving settlement issues, invoicing, and creating reports.
• Coordinate yard duties, including checking/inspecting equipment and partnering with maintenance to ensure preventative maintenance services are scheduled on time and safety-related mechanical issues are resolved.
• Act as a liaison between carriers, IC drivers, customers, and company personnel to resolve service issues, routing/planning, mechanical problems, accessorial pay-related issues, and other daily challenges.
• Maintain the Company’s safety culture by complying with external and internal regulations, policies, and procedures.
• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service while managing exceptions based on pick-up/delivery schedules and road conditions.

Requirements

• High School Diploma or GED with 1-2 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience, and the ability to work across multiple shifts, including nights and/or weekends if needed.
• OR demonstration of the following skills and abilities through education, certifications, military, or other experiences:
  • Strong professional communication skills applied internally and externally.
  • Proven experience in establishing and maintaining healthy working relationships.
  • Ability to foster strong customer relationships through delivery of commitments, open communication, and ongoing feedback.
  • High level of accuracy in processing information.
  • Ability to analyze situations and reach productive decisions based on informed judgment.
  • Proficiency in Microsoft Programs (Excel, Word, PowerPoint, Outlook).
  • Ability to manage multiple competing priorities.
  • Willingness to travel consistently to account and customer locations.
  • Adaptability to a dynamic work environment and shifting priorities.
  • Experience in holding people accountable and conducting difficult conversations.
  • Ability to perform in a stressful and high-pressure work environment.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Transportation/Logistics, Supply Chain, or a related field and 1 year of experience in transportation/logistics, business administration, account management, and/or equivalent military experience.

This position is not eligible for employment-based sponsorship.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Life insurance and short-term/long-term disability coverage.
• Paid time off (includes vacation and sick time, commensurate with tenure).
• Six weeks of paid maternity leave and two weeks of paid parental leave.
• Six paid holidays annually.

This position may be eligible for annual bonus and incentives based on profitability or volumes, in accordance with the Company’s bonus and incentive plans.