Cannabis Budtender

About the role

The Sales Associate plays a crucial role in delivering exceptional customer service and driving sales at C3 Industries' dispensaries. This position requires a deep understanding of cannabis products and an ability to effectively communicate with customers.

Responsibilities

• Provide world-class customer service by prioritizing customer needs and ensuring a positive shopping experience.
• Meet or exceed individual sales targets and conversion rate goals using effective sales techniques and a thorough understanding of customer needs.
• Greet customers upon entry and verify required identification (ID).
• Assist new customers with state-required forms and update customer information in the system as needed.
• Maintain the waiting room and sales floor during downtime, ensuring they are well-stocked and maintained.
• Educate customers on cannabis properties and help them select appropriate strains based on their needs.
• Fulfill online orders efficiently, focusing on customer experience.
• Handle customer complaints professionally and escalate issues to management if necessary.
• Maintain product and strain knowledge, staying updated on current trends and developments.
• Accurately use and manage the point of sale (POS) system.
• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting.
• Support daily compliance with dispensary policies, including state/local regulations, security protocols, access protocols, inventory tracking, dress codes, and work schedules.

Requirements

• 1+ years’ customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to meeting Key Performance Indicators (KPIs) regularly.
• Effective multi-tasker with strong prioritization skills.
• Strong oral and written communication skills.
• Knowledge of state and local regulations is preferred.
• Ability to pass a background check and be 21 years of age or older.
• Willingness to work nights, weekends, and some holidays.
• Ability to obtain and maintain required state licenses based on work location.

Qualifications

• Passionate about cannabis and its potential benefits.
• Willing to learn and adapt to evolving industry standards and regulations.
• Positive attitude and excellent interpersonal skills.
• Ability to work independently and manage time effectively.

Skills

• Customer service skills.
• Sales techniques and product knowledge.
• Effective communication and problem-solving abilities.
• Computer literacy, particularly with POS systems.

Benefits

C3 Industries offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, short-term and long-term disability insurance, a 401(k) plan, company-paid holidays, employee discounts, and more. Compensation is determined based on experience and industry norms.