Cannabis Budtender

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan. We operate multiple product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis, alongside our retail network, High Profile Cannabis Shop. Our stores offer high-quality cannabis products across Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey.

About the role

The Sales Associate delivers world-class customer service while driving sales through personalized product recommendations and effective upselling techniques. This role involves guiding customers through the selection and purchase of cannabis products tailored to their needs, combining deep product knowledge with a proactive sales approach to create a positive shopping experience that maximizes customer satisfaction and store performance.

Dispensary Address: 130 Honeyspot Road, Stratford, CT 06615
Operating Hours: 9 AM–9 PM Monday–Saturday, 10 AM–6 PM Sunday

Responsibilities

• Provide the highest level of service to customers by making their experience the top priority.
• Meet or exceed individual sales targets and conversion rate goals using effective sales techniques and a deep understanding of customer needs.
• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Assist new customers with questions on state-required forms; update customer information in the system as needed.
• Ensure the waiting room is well maintained and the sales floor is properly stocked during downtime.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests.
• Fill online orders quickly and efficiently, keeping customer experience at the forefront.
• Handle customer complaints professionally; escalate to management when needed.
• Maintain product, brand, and strain knowledge and stay updated on current cannabis trends.
• Accurately use and maintain the point of sale (POS) system.
• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting.
• Assist with intake of product, inventory counts, and additional audits on a regular basis.
• Work closely with the management team to increase sales and foot traffic.
• Support daily compliance with dispensary policies, including state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.

Requirements

• 1+ years of customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
• Knowledge of state and local regulations is preferred.
• Ability to pass a background check and be 21 years of age or older.
• Willingness to work nights, weekends, and some holidays.
• Must be able to obtain and maintain required state licenses based on work location.

Benefits

• Medical, Dental, & Vision Insurance for full-time staff
• Life Insurance
• Short-term & Long-term Disability Insurance
• 401k
• Company Paid Holidays
• Company Swag
• Employee Discount

Pay

$17 per hour