Cancer Institute Oncology Scheduling Coordinator 1 - TGH Access Operations

Under general supervision of the Supervisor or Team Leader, Patient Access, the Cancer Institute (CI) Oncology Scheduling Coordinator 1 serves as a primary point of contact for patients and clinical partners, delivering high-quality access services through inbound and outbound calls. Exercises advanced judgment to accurately gather, validate, and document demographic, clinical, and financial information required to create and maintain hospital accounts.

Responsibilities

• Perform all core functions of the Patient Access Specialist (PAS) role with expanded responsibility for complex and specialized services.
• Independently schedule advanced procedures and treatments, including infusion and other high-complexity services, ensuring clinical readiness and payer requirements are met.
• Serve as a subject-matter expert for complex access workflows, insurance rules, and authorization processes.
• Proctor, coach, and support peers by answering questions, modeling best practices, and assisting with onboarding or cross-training as assigned.
• Identify and resolve complex access, registration, and coverage issues, escalating appropriately when necessary.
• Handle registration, scheduling, insurance eligibility and benefit verification, and identification of services requiring prior authorization.
• Communicate patient financial responsibility, including copays and deductibles, clearly and compassionately.
• Explain required consent and financial forms, ensuring compliance with CMS, Joint Commission (JCAHO), and HIPAA regulations.
• Collaborate with clinical staff, ancillary departments, insurance carriers, and external partners to facilitate timely access to care and resolve scheduling or coverage issues.
• Ensure accurate documentation and compliance with regulatory and organizational standards.
• Support continuous improvement initiatives related to access workflows, patient experience, and operational efficiency.
• Perform all duties in alignment with the mission, vision, and values of Tampa General Hospital, emphasizing accuracy, service excellence, and patient experience.

Requirements

• Associate's Degree in Business or related field.
• Minimum of two (2) to three (3) years of experience in patient access, patient registration, or front/back-end revenue cycle operations.
• Experience in a healthcare call center environment may substitute for the above.
• An equivalent combination of education, certification, and realized competencies may be substituted.

Schedule

• Full-time, on-site at TGH Corporate Center.
• Scheduled days: Monday, Tuesday, Wednesday, Thursday, Friday.
• Shift: Day.

Pay

Minimum salary: $18.45 per hour.

Posted: August 12, 2026.