Campus Undergraduate Summer Internship Program - 2027 Product Management, Global Merchant & Network Services - Phoenix, AZ

About the role

The internship experience offers you the opportunity to join an innovative and passionate team focused on making American Express an indispensable payments partner to our merchants. You will be involved in driving the vision, strategy, and development of cutting-edge digital products and applications.

Responsibilities

• Contribute to the product vision, strategy, and value proposition.
• Understand customer pain points, customer journey, personas, and articulate the product value proposition.
• Conduct market and user research, identify market trends, and evaluate the competitive landscape to enhance the product value proposition.
• Develop business cases articulating the quantitative and strategic business impact of a product or service.
• Collect and synthesize product data to drive actionable insights and steer the product strategy.
• Partner with Delivery and Technology teams to groom, prioritize, and execute on the product backlog in an agile environment.
• Drive product and/or feature adoption and engagement in partnership with cross-functional stakeholders, including development of marketing & servicing materials, and measuring impact post-launch.
• Collaborate with key internal and external stakeholders (e.g., engineering, data, analytics, other product management teams, etc.) to deliver results as a cross-functional team.

Qualifications

• Currently enrolled in a full-time bachelor’s degree program with an expected graduation date between December 2027 and June 2028.
• Experience in the payments industry is a plus.
• Experience with SQL and/or Hive is a plus.

Preferred Qualifications

• Strong interest in the payments industry, digital products, and product management.
• Strong analytical and problem-solving skills with the ability to distill down complex concepts or problems.
• Intellectual curiosity and desire to continually learn about the changing payments landscape and emerging technologies.
• Ability to collaborate with and build strong relationships with leaders, colleagues in different time zones, and cross-functional partners to deliver value beyond traditional means.
• Excellent written and verbal communication skills with ability to present ideas clearly and concisely and translate to diverse sets of stakeholders.
• Strategic and innovative mindset with ability to translate data and insights into actionable business opportunities.
• Strong project management skills, communication skills, and attention to detail.
• Proficient in analytical and presentation tools, including MS Excel and PowerPoint.
• Demonstrated resilience, proactive problem solving, 'can do' attitude, and optimism in changing circumstances.
• Ability to multi-task effortlessly and manage competing priorities, multiple demands, ambiguity, and rapid change.
• Comfortable challenging the status quo and driving continuous process improvement.

Benefits

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

About American Express

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. We believe in the power of diversity and inclusion to drive innovation and excellence.