Campus Undergraduate Summer Internship Program - 2027 Industrial Engineering, Global Servicing- Phoenix, AZ

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities

• Act as internal business consultants to support our servicing and operations business groups, enabling superior customer experiences while reducing costs through process improvement opportunities.
• Lead and support efforts to collect data, analyze for insights, develop proposals and recommendations for senior leadership, and deploy improvements to systems and processes.
• Directly lead projects impacting our business and Card Members, creating effective strategies, systems, and processes.
• Apply statistical manufacturing tools and consulting techniques in the finance industry.
• Work as a team member in a large engineering organization of Industrial Engineers, Analysts, and Project Managers to improve business processes and drive optimization.
• Gain exposure to multiple business groups across the Enterprise, coordinating with Technologies, Finance, Risk, Operations, Marketing, Brand, external vendors, and more.
• Experience diversified opportunities at our service center, including career growth horizontally and vertically within the organization.

Qualifications

Required Qualifications

• Currently enrolled in a full-time Bachelor’s degree program with an expected graduation date between December 2027 and June 2028.
• Ability to communicate verbally and in writing with superiors and peers.
• Adept at root cause and quantitative analysis using analytical skills.
• Understanding of continuous process improvement and problem-solving methodologies.
• Strong interpersonal skills with the capacity to work independently or in teams.
• Results-driven with the ability to own projects and initiatives end-to-end.
• Demonstrated ability to drive project implementation working with diverse customer groups.
• Knowledge and exposure using common Industrial Engineering software (such as Excel, SQL, etc.).
• Knowledge, exposure, or expertise in multiple Industrial Engineering topics, such as:
  • Continuous improvement
  • Intricate problem solving
  • Cost-benefit analysis
  • Six Sigma, Lean
  • Project management
  • Statistics, operations research
  • Forecasting
  • Quality control/statistical process control
  • Work/motion study
  • Design of experiments
  • Process or value stream mapping

Preferred Qualifications

• Currently enrolled in a full-time bachelor’s degree program in one of the following areas or similar:
  • Industrial Engineering
  • Manufacturing Engineering
  • Systems Engineering
  • Operations Engineering
  • Informatics
  • Information Technology/Systems
  • Supply Chain Management
  • Engineering Management
• Employment eligibility to work with American Express in the United States (company will not pursue visa sponsorship for these positions).

Benefits

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.