Campus Technology Trainer

Position Purpose

Information Technology Services (ITS) is CSU Bakersfield’s central IT organization, providing computing, infrastructure, telecommunications, and support for the university's teaching, learning, research, business, and outreach activities. Under general supervision of the Director of Academic Technology and ITS Grants, the Campus Technology Trainer applies professional technical support knowledge to design, develop, and deliver enterprise technology training for centrally supported applications as part of the university’s Digital Transformation initiatives.

Duties & Responsibilities

• Independently design, develop, and deliver instructor-led, virtual synchronous, and asynchronous training to staff, faculty, and student workers for centrally supported enterprise software platforms such as AdobeSign, Common Financial System, Data Warehouse, Excel, etc.
  • Facilitate a recurring schedule of training sessions (targeting a minimum of three per month), including onboarding for new users and intermediate/advanced topic offerings.
  • Provide baseline operational instruction for supported enterprise applications, escalating more complex specialty, departmental, research-specific, or independently procured system needs to appropriate individuals as needed.
  • Respond to real-time user questions during training sessions, demonstrating relevant advanced features (e.g., reporting functionality, workflow tools) and applying consultative teaching techniques.
  • Customize vendor-provided materials into campus-specific instructional guides and reference documentation aligned with institutional workflows.
  • Ensure all training materials and delivery modalities comply with CSU accessibility standards (Section 508/WCAG).
  • Identify and escalate system-level configuration or technical issues beyond training scope to appropriate functional or technical staff for resolution.
  • Design and deliver training on the effective use of approved AI-assisted tools for troubleshooting, solution identification, and response drafting, ensuring alignment with ITS procedures, service standards, and data handling guidelines.
  • Develop and maintain campus-specific instructional materials and reference guides for AI-assisted tools and workflows, including best practices, limitations, and appropriate use cases.
• Serve as the designated training representative on project teams implementing new or upgraded centrally funded applications.
  • Develop and coordinate training rollout plans and user communications associated with system go-live activities.
  • Assess user readiness, identify adoption barriers, and recommend improvements to support platform uptake and effective use.
  • Create and deliver train-the-trainer resources when appropriate to support distributed adoption.
  • Update training materials and resources to reflect final systems configurations and improvement post-deployment.
  • Represent and provide end-user perspectives during implementation discussions to support usability and adoption.
• Support the rollout and adoption of AI-assisted technologies by developing training strategies, creating user guidance, and aligning training delivery with system implementation timelines and operational needs.
  • Independently manage operational processes supporting campus technology training delivery and related service workflows.
  • Utilize the ITS ticket management system to receive, document, prioritize, and track training requests and consultation activities.
  • Maintain accurate records of communications, actions taken, and resolution status in accordance with ITS service standards.
  • Develop and maintain electronic request and registration workflows (e.g., Kuali forms) to support training intake, scheduling, and participant tracking.
  • Administer and maintain the ITS training website, ensuring accurate, current information regarding centrally funded software training offerings, schedules, and resources.
  • Manage the ITS training calendar, coordinating course scheduling, registration processes, and updates related to system changes or new offerings.
  • Analyze recurring training requests or support trends to inform and recommend updates to documentation and delivery methods.
  • Collaborate with campus partners, including the Faculty Teaching and Learning Center and other administrative units, to coordinate training efforts, avoid duplication, and align offerings with institutional priorities.
  • Ensure that published training information and associated workflows comply with CSU accessibility, data privacy, and information security standards.
  • Evaluate the effectiveness of AI-related training and tool adoption by gathering user feedback, identifying skill gaps, and recommending updates to training materials, workflows, and support practices.
• Video Hosting Platform Administration
  • Provide technical administration of the enterprise video hosting system (i.e. Panopto), including configuration, user role management, and access permissions.
  • Configure system settings as needed to support recording, storage, and delivery of training content.
  • Ensure captioning and delivery formats meet accessibility and compliance standards for published video content.
  • Monitor service usage analytics, identify trends affecting training consumption or adoption, and serve as liaison with vendor for service coordination including escalations, upgrades, or issue resolution.

Required Qualifications

• Equivalent to a bachelor's degree in a related field and two (2) years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
• Possession of a valid driver’s license or the ability to obtain by date of hire.