Campus Store Manager

About the role

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience. Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.

Responsibilities

• Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives, including executing sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales.
• Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensure the security of company assets and the safety of associates and customers, and adherence to company policies.
• Communicate and partner with the campus: facilitate campus and/or community events; maintain day-to-day communication of store operational activities; conduct strategic partnership reviews; ensure campus outreach and engagement; participate in Bookstore Advisory Committees.
• Manage talent: develop cross‑functional teams; ensure effective performance management and a culture of accountability; recruit, train, coach, and develop team members.
• Partner to create and maintain an engaging customer service culture focused on solutions‑based selling and an exceptional customer experience: develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff; answer routine inquiries and handle escalated complaints; keep the store neat, clean, and orderly; may oversee a café or convenience store and ensure compliance with health and food safety regulations.
• Perform other duties as assigned to support general store operations.

Requirements

• Bachelor's Degree or equivalent.
• 3‑5 years of retail management or strong customer service experience.
• General computer skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem‑solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal – less than 10%.