Campus Safety Dispatcher: Tuesday - Saturday from 3:00pm - 11:00pm Shift

Pay

The hiring rate for this position is $21.00 per hour.

Benefits

• Medical coverage at no cost to qualifying employees
• Dental insurance
• Vision insurance
• Life insurance
• Short and long term disability insurance
• Retirement savings plan with high employer contributions
• Generous paid time off program
• Additional benefits included in the CIA benefits package

About the role

The Campus Safety Dispatcher serves as the first point of contact for safety and security related calls. The dispatcher identifies and dispatches appropriate campus safety personnel for both emergency and non‑emergency situations and performs office administrative duties to support campus security operations.

Responsibilities

• Receive information regarding campus safety and security issues by telephone, radio, or other sources; notify and dispatch campus safety officers as needed.
• Monitor emergency fire and intruder alarm systems; monitor 9‑1‑1 calls; contact outside agencies and alert appropriate personnel.
• Activate campus emergency mass notification systems as required.
• Answer multiple non‑emergency lines and calls for assistance; provide routine information to the public; screen and direct calls to other college staff.
• Serve as receptionist for the campus safety office and college answering service after hours.
• Enter security incident data into a computer‑aided dispatch system.
• Assist students, staff, and the public with parking and citation‑related forms; handle complaints courteously in person, via email, and by phone.
• Conduct transactions with students, staff, vendors, and the public requiring detailed knowledge of college policies, procedures, rules, and regulations.
• Maintain the campus lost and found unit.
• Utilize various computer systems to monitor activity and alarms, search for, and record information.
• Perform general clerical and office work, including typing, filing, and managing both paper and electronic files.
• Perform any other duties as assigned.

Requirements

• High School Diploma or GED (required).
• Minimum two (2) years of experience in security, law enforcement, emergency response, or a similar field (required).
• Associate’s degree (preferred).
• Proficiency in operation and activation of emergency mass notification systems (required).
• Excellent customer service and conflict resolution skills; ability to work in a diverse, multicultural community.
• Ability to multi‑task and handle multiple priorities simultaneously.
• Excellent written and verbal communication.
• Strong computer experience, including MS Office suite (Word, Excel, PowerPoint).
• Ability to react calmly and effectively in emergency situations.
• Ability to maintain confidentiality in all circumstances.

Working Conditions

• Must be available to work various shifts, including days, nights, weekends, and holidays as required.
• Overtime on nights and weekends may be required.
• Physical demands include standing, walking, climbing stairs, bending, and stretching for the duration of the shift.
• Regular work involves extended periods of sitting and standing.