Campground Guest Services - The Gorge Amp.

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

About the role

The Gorge Amphitheatre is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities

• Greet and assist our guests at the Camp Ticket Kiosk or Guest Services/Camp Box Office windows
• Sell tickets for each vehicle entering the campground
• Distribute "will call" to patrons on day of show
• Coverse promotional tickets (coupons, donation letters, etc.)
• Sell and/or distribute upgrades, if available
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued
• Guide guests to camping sections and provide other instructions or assistance in case of emergency
• Maintain order and ensure adherence to safety rules
• Direct guests to areas of interest including restrooms, concession stands and first aid/security
• Refuse admittance to undesirable persons or persons without tickets or passes
• Settle ticketing disputes or help solve other guest concerns
• Become knowledgeable of all camping levels and locations
• Reconcile cash drawers at end of shift with a supervisor
• Other tasks as assigned by the Campground Manager

Requirements

High School Diploma or equivalent

Strong strategic thinking and creative problem-solving skills

Excellent verbal, written and interpersonal communication skills

Acute sense of judgment, tact and diplomacy

A strong-sense of teamwork and ability to execute programs

Excellent verbal and written communication skills

Qualifications

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Pay

The Expected Compensation For This Position Is $17.13 USD - $20.00 USD Hourly

Schedule

N/A