Campground Fan Ambassador - The Gorge Amp.

About the role

The Gorge Amphitheatre is one of the most iconic outdoor music venues in the world. Located above the Columbia River in Central Washington, The Gorge hosts some of the largest concerts and festivals in North America, welcoming tens of thousands of fans each show day from across the region and around the globe. The Gorge is operated by Live Nation Entertainment, the world’s leading live entertainment company.

Working at The Gorge means being part of a team that delivers world-class live music experiences in one of the most breathtaking natural settings in the industry. Our staff play a direct role in keeping guests safe, informed, and welcomed—from the moment they arrive through the end of the night.

Responsibilities

The Fan Ambassador is a front-line guest experience role responsible for creating a welcoming, safe, and positive environment for all campground guests. This position focuses on guest engagement, wayfinding, and proactive support to enhance the overall campground experience.

• Serve as a friendly and approachable point of contact for all campground guests
• Greet guests upon arrival and throughout the campground with a positive attitude
• Provide accurate information regarding campground rules, amenities, schedules, and event details
• Assist with wayfinding and directing guests to campsites, facilities, and key locations
• Proactively walk assigned areas to engage with guests and identify needs or concerns
• Monitor campground areas for safety, cleanliness, and compliance with campground policies
• De-escalate minor guest concerns and escalate issues to supervisors when necessary
• Support campground operations as needed, including light cleaning, restocking, or assisting other teams
• Encourage a respectful, inclusive, and fun environment for all guests

Qualifications

• Strong customer service and communication skills
• Friendly, outgoing, and approachable demeanor
• Ability to remain calm and professional in high-energy or stressful situations
• Reliable, punctual, and team-oriented
• Comfortable working outdoors in varying weather conditions
• Ability to stand and walk for extended periods of time

Skills

• Previous experience in customer service, hospitality, or events
• Experience handling guest concerns or conflict resolution
• Knowledge of the campground or event environment

Work Environment

Outdoor setting with high guest interaction. Fast-paced, high-energy environment during events. May include evenings, weekends, and holidays.

Physical Requirements

• Ability to walk long distances across campground terrain
• Ability to lift up to 25 lbs occasionally
• Must be able to work in outdoor weather conditions (heat, wind, dust, etc.)

Pay

The expected compensation for this position is $17.13 - $20.00 USD hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.