Campaign Delivery & Scaling Lead, XCM Global Studio

Campaign Delivery & Stakeholder Management

Own a campaign portfolio spanning engagements of varying scale and complexity, managing end-to-end delivery.
Build and maintain a broad base of stakeholder relationships, serving as the consistent day-to-day partner for teams across multiple business units and international markets.
Lead creative briefings, kickoffs, and planning sessions — ensuring every engagement has clear scope, timelines, and success criteria.
Manage campaign alignment across internal teams, agency partners, and global markets.
Maintain visibility across active projects, keeping stakeholders informed through consistent communication.

Scale Infrastructure & Systems Architecture

Design, build, and improve the intake systems, workflows, and process architecture through which Global Studio workflows.
Develop frameworks that enable the studio to absorb growth in partner teams and campaign volume without proportional headcount increases.
Create servicing models that match the appropriate level of resourcing to each engagement's complexity.
Build standardized playbooks, templates, and repeatable workflows for routine work.
Design mechanisms that ensure campaigns receive the right level of support as scope evolves.

Operational Excellence & Continuous Improvement

Establish and maintain standard operating procedures with consistent adoption across internal teams and agency partners.
Partner with AI and operations leadership to ensure frameworks leverage automation where appropriate.
Monitor delivery metrics, identify friction points, and implement improvements that increase throughput and quality.
Collaborate on resource planning and capacity strategy, providing demand forecasts that inform scaling decisions.
Partner with the Growth and Campaign Strategy Lead on regular portfolio reviews, ensuring stakeholder relationships are healthy and workload is balanced across the studio.