Call Staff - Conference & Event Center (part-time/on-call/varied hours) @ Northwood Tech Rice Lake Campus

Northwood Technical College is seeking a part-time/on-call Conference & Event Center Call Staff member to provide on-call support, ensuring a welcoming and professional experience for conference center clients. This role focuses on hospitality, customer service, and event support, with occasional assistance on Talent & Culture (formerly Human Resources) projects. Occasional scheduling at the Shell Lake Health Education Center may be required.

About the Role

Actively embody and promote Northwood Tech’s Values:

• Collaboration - Value relationships that enhance learning and promote economic development.
• Innovation - Embrace the latest theories and technologies to support student and community success.
• Excellence - Prioritize high-quality education, services, and continuous improvement in a dynamic learning environment.
• Community - Value deep connections to communities by working together to provide solutions through student success.
• Support - Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
• Integrity - Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
• Respect - Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.

Responsibilities

• Staff the conference center front desk when assigned.
• Set up, staff the coffee bar service, and clean up post-event.
• Provide excellent customer service to conference center clients and guests.
• Work with IT and Facilities to troubleshoot issues during events.
• Assist with miscellaneous Talent & Culture (formerly Human Resources) projects.
• Other duties as assigned.

Requirements

• High School Diploma.
• One year of related work experience.

Skills

• Ability to communicate effectively both written and verbally.
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects.
• Ability to contribute to a team environment while maintaining positivity and professionalism.
• Strong customer service skills that focus on creative problem-solving.
• Time management skills that apply organization and prioritization, demonstrating the ability to multitask and work independently.
• Ability to obtain a driver’s license and insurance coverage in accordance with College policy.

Preferred Qualifications

• Customer service or hospitality support experience.
• Refreshment service experience.
• Basic safety and sanitation practices knowledge.
• Experience in a college, conference, or event center setting.

Pay

$19.68 per hour.