Event Support Staff (On-call)

About the role

The Event Support Staff role at the Portland Art Museum assists the PAM Venues department in setup and take down for all events from external weddings and fundraisers to internal gallery events and meetings. Additional support is provided as coat check, janitorial, wayfinding, and crowd control services. This is a fast-paced, physically demanding position that requires excellent organization and time management skills. Event Support Staff are the backbone of the Museum's events, often working within a tight time frame to complete multiple tasks. Events would not be possible without the hard work of the event support staff crew, who do everything from setting tables to deep cleaning carpets and providing mid-event custodial support. This role's workflow will change depending on the season. During busy event seasons, the emphasis is on room setup and event support. During the slower seasons, the emphasis shifts to the upkeep and improvement of our venues and equipment.

Responsibilities

• Provide exceptional customer service in all interactions with museum visitors and clients, fostering a welcoming, friendly, and approachable environment.
• Set and strike furniture in a safe manner.
• Fulfill setup duties by setting banquet furniture in event spaces in compliance with local life safety regulations.
• Fulfill custodial duties in advance of, during, and after events by stocking supplies, thoroughly cleaning and maintaining restrooms, collecting and disposing of garbage and recyclables, and providing a speedy response to spills or other custodial duties.
• Maintain ballrooms and other event spaces through painting, regular vacuuming, and carpet scrubbing.
• Crowd control duties, such as watching events during lunch breaks and conducting fire watch.
• Fulfill coat check duties by checking event attendees' various coats, umbrellas, and bags.
• Monitor events to ensure the safety of guests, staff, and museum property.
• Maintain all equipment relevant to their position and uphold a high level of customer service while fulfilling all their duties.
• Adhere to event safety standards.
• Keep track of schedules/timelines, both for the day and week.
• Identify and positively resolve client issues in the moment or elevate with care to the Production Supervisor.

Additional responsibilities

• Maintain and track an active inventory of furniture, tools, and event items.
• Repair broken furniture, signs, and other miscellaneous items that have been damaged.
• Fulfill administrative duties in the Event's office by helping with items such as data entry, filing, and running errands.
• If comfortable and qualified, occasional driving of company van to pick up various supplies and do drop-offs.
• Performs other related duties as assigned.

On-the-job training required

• Learn the events department's emergency response plan and the locations of all fire extinguishers and AED/first aid kits (within first week).
• Learn certain fire codes and ADA requirements (within first month).
• Learn best methods of laying out a room consistently (within two months).
• Learn locations of furniture and custodial supplies (within first week).
• Learn cleaning methods for equipment (within one month).
• Bloodborne Pathogen Training.
• Learn software (Ungerboeck Hub, WhenIWork, Gmail, Google Docs, Google Calendar, Excel) (within first month).
• Learn events inventory (within first month).
• Learn maintenance and repair procedures (within first three months).

Requirements

• High school diploma or equivalent, preferred but not required.
• 1 year events set-up and teardown or custodial experience preferred.
• Knowledge of custodial procedures including the use of a carpet scrubbing machine.
• Outstanding organizational skills. Prioritize the work and complete projects in a timely manner.
• Attention to detail and maintain calm under pressure.
• Knowledge of coat check and crowd control roles preferred.
• Function well in a busy work environment, working independently and as part of a team and receptive to supervisory direction.
• Carry out written or oral instructions, generally in a sequence or with scheduled work activities occurring on a regular basis.
• General knowledge of the museum's venue and meeting spaces and the equipment storage that supports them.
• Be respectful of diverse identities. Comfortable with and desire to engage all clients.
• Previous experience with interior painting and basic building maintenance including drywall patching desired, not required.
• Previous experience with hand and power tools and general knowledge of basic fabrication techniques desired, not required.

Schedule & physical conditions

• Occasional, 4 hour minimum - 12 hour shifts, prefer at least 1 day per week availability (schedule based on business needs; hours per week typically not exceed 18).
• Evening hours.
• No travel.
• Can be substantial overtime depending on events calendar.
• Close work with chemicals; cleaning supplies.
• Onsite / not remote.
• Continuously stand, walk, bend, use fingers and hands to handle material, tools or equipment, and reach with hands and/or arms.
• Occasionally sit, balance, stoop, kneel, crouch, or crawl.
• Occasionally climb stairs or ladder (up to 20ft above the ground).
• Frequently lift/push/pull heavy items with or without assistance. When lifting is required, employees are asked to use good judgment, make safety a top priority, and ask for assistance of others or of equipment as necessary.
• Frequently lift 13lbs above shoulder height.
• Frequently lift 59lbs from floor height. Will adhere to SAIF standards if lift weight is above 59lbs.
• Push or pull carts up an incline and safely roll down the incline. Weight can be 200 lbs. and require a team effort.
• Activity varies from lifting a heavy object for a few seconds, to carrying heavy objects across large ballrooms.

Benefits

• This role is non-exempt/hourly and on-call/occasional.
• The budgeted compensation falls within pay grade B ($16.80 minimum - $18.78 midpoint - $20.76 maximum), based on experience.
• Shift differentials (for hourly/non-exempt staff working onsite): Evening hours (6:00 pm-12:00 am) paid an additional $1.00 per hour; night hours (12:01 am-6:00 am) paid an additional $2.00 per hour.
• Accrued sick time.
• Employee discounts.
• Transportation Perk.