Call Specialist/Receptionist Evening

Job Summary

The Call Specialist/Receptionist projects the agency’s welcoming client-centered philosophy; and performs clerical and administrative tasks in support of the day-to-day operations of one or more agency offices and/or programs while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

Essential Performance Requirements and Functions

• Answer a multi-line telephone and route incoming calls promptly; accurately relay, verbally or in writing, all messages; place outgoing calls as requested; and regularly check the voicemail and change outgoing greetings as necessary.
• Manage all incoming telephone calls by addressing questions of callers and connecting them to the correct department or directing them to the appropriate community resource.
• Answer questions about the agency and provide callers with address, directions, and other information.
• Check in and out clients receiving counseling services, collect co-pays and process the evening collection log.
• Open and close suite 103; close during the week, open and close on Saturdays. Locking up building and setting alarm.

Qualifications

• High school diploma with special training in general office tasks; or high school diploma with demonstrated competence in general office tasks attained through on-the-job training; 1-2 years experience in a customer service role preferred.
• Familiarity with and working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
• Knowledge of agency and community resources and services.
• Fluent in English and Spanish (read, write, and speak) desirable.
• State of Texas vehicle operator’s license and proof of liability insurance, as applicable.

Physical Demands

• While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
• You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.

Pay Range

$18 - $20 per hour

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