Call Center Support Team Member

Six Flags Entertainment Corporation’s National Support Center is the go-to resource for our guests. This position provides fast, friendly, outgoing service to members at all Six Flags properties. Support Center Representatives engage with guests from across the country.

Schedule

• Shifts: 8 am–5 pm or 11 am–8 pm
• Full-week schedule; weekends required
• Two consecutive days off: either Tuesdays & Wednesdays or Wednesdays & Thursdays

Pay

$15/hour (seasonal, hourly)

Responsibilities

• Communicate with guests via phone, chat, and email to answer questions regarding park policies and procedures
• Resolve guest complaints and concerns in a friendly and professional manner
• Ensure a safe and professional work environment is consistently maintained
• Maintain cleanliness and functionality of Support Center facilities, including restrooms

Requirements

• Proficiency in Microsoft Office and Windows OS
• Basic to intermediate Salesforce experience
• Strong communication skills via phone, chat, and email to resolve concerns
• Excellent written and verbal communication skills
• Ability to read, speak, write, and understand the English language
• Strong work ethic, attention to detail, and commitment to safety
• Professional, positive, and empathetic demeanor when addressing guest concerns
• Problem-solving skills and a sense of urgency
• Friendly, outgoing personality