Community Support Team Member (Call Center Representative)

Overview

The position is full-time- 40 hours per week, Monday - Thursday, 8 am- 5 pm and Friday 8 am – 3pm. One 1 hour lunch per week and the other 4 days it is a 30 min lunch, along with 2-15 min breaks per day. The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved.

Responsibilities

• Maintain superior customer service levels and productivity according to company standards
• Provide prompt, courteous service to all external and internal customers
• Effectively handle inbound customer service calls
• Make notes/send emails to record customer interactions in a professional manner
• Apply critical thinking and problem-solving skills to customer concerns
• Operate in a fast-paced environment using telephone software and custom computer programs
• Identify and resolve a wide variety of customer service issues related to property management
• Perform other duties as it relates to client services process and procedures

Requirements

• Must have the ability to thrive in a team environment
• Excellent customer service skills
• Able to multi-task
• Demonstrated ability to communicate effectively
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Strong problem-solving skills
• Excellent organizational skills
• At least 1 year of customer service experience, preferably in an inbound call center environment
• Desire to learn about the property management industry

Preferred Experience

• Bilingual in Spanish/English is a plus