Call Center Support Specialist

About the role

A Call Center Support Specialist at Biz Voice Boost Inc. will work directly on customer resolution in support of customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. This includes specialized execution within contact-center service support, ensuring every handoff clearly shows what is complete, what is pending, and who owns the next step.

Responsibilities

• Maintain the workflow by helping the team resolve routine issues within approved authority.
• Track the workflow by documenting commitments and next actions.
• Own the workflow by escalating complex cases with sufficient context for the next owner.
• Coordinate the workflow by handling assigned customer or client requests.
• Review the workflow by examining available case history before responding.

Skills

• Use status updates and customer communications operations confidently.
• Apply escalation management without losing track of exceptions, owners, or deadlines.
• Document account review decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in problem-solving, especially when escalation is required instead of assumption.

Success Measures

The role is successful when customer resolution becomes more reliable and repeated failure points are identified before they affect customers, partners, or teammates.

Pay

Base salary: $44,000–$66,000 per year.

Schedule

Full-time, 100% remote within the United States.