Call Center Support Representative

Note

This position reports to our 754 Peachtree Street NE, Atlanta, GA location. If selected, you must be able to report to this work location.

About the role

As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay

Premier Service Consultants earn $18.68 hourly. Not to mention all the other amazing rewards that working at AT&T offers.

Key Responsibilities

• Provision and configure business services and network solutions.
• Provide advanced technical support, addressing complex and high-impact issues.
• Serve as a key point of contact, coordinating between multiple internal and external teams to ensure timely completion of tasks and projects.
• Analyze, evaluate, and track technical problems to resolution.
• Communicate effectively and professionally with all stakeholders, ensuring clear updates and progress tracking.
• Manage multiple priorities simultaneously, demonstrating strong problem-solving and organizational skills.

Qualifications

• Proven experience in technical support, service provisioning, or network configuration.
• Strong communication and coordination skills.
• Ability to analyze and resolve complex technical issues.
• Experience working with cross-functional teams.
• Excellent multitasking and organizational abilities.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• Tuition reimbursement program
• Paid Time off and holidays
• Paid Parental Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Career Possibilities

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Equal Opportunity Employer

AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.