Call Center Representative

About the role

The ideal applicant should have 1-2 years of experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including some evenings and weekends, especially during peak weather.

Responsibilities

• Identify, research, and resolve customer questions
• Complete call logs and reports
• Recognize, document, and alert supervisor of trends in customer calls
• Recommend process improvements
• Transfer calls correctly to the appropriate staff when necessary
• Provide customers with basic information regarding the nature of our business
• "Other duties as required."

Requirements

• Ability and willingness to learn and multi-task
• Experience and knowledge in Microsoft Excel, Access, and Word
• Excellent organizational and documentation skills
• Excellent communication skills both verbal and written
• Excellent and confident customer support skills and positive disposition
• Flexibility for On-Call responsibilities
• Ability to handle high call volume

Pay & Benefits

• $13 per hour starting pay, plus incentives
• Hourly rate assigned based on experience
• Health insurance - Blue Cross, Blue Shield
• 401K with minimum 3% match
• Free life insurance - 25K
• Free vision insurance
• Free dental insurance
• Paid vacation and holidays
• Opportunity for advancement!

Reasonable Accommodation

Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Covid-19/Coronavirus update

Four Seasons will remain open as an essential business to service the Chicagoland area. Through continuous and careful planning, we continue to adapt to the quickly changing landscape of the world today to maintain the safest work environment for our employees. We have hand sanitizer at all work stations and we provide Personal Protective Equipment (PPE) which include face masks and gloves to all employees to help insure their health & safety in these uncertain times.