Call Center Specialist I

Job Summary

Lunds & Byerlys is seeking a Full Time Call Center Specialist to join our dynamic team. The position offers a competitive salary range of $19.00-$22.00 per hour, a comprehensive benefits package, and flexible scheduling options.

Company Culture

Lunds & Byerlys is committed to fostering a culture centered around integrity, teamwork, and innovation. As a Star Tribune Top Workplace 2019-2025, we prioritize the well-being of our team members through various health and wellness programs.

Responsibilities

• Provide excellent customer service by greeting and assisting customers
• Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
• Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
• Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards

Qualifications

• Education: High school diploma or equivalent
• Experience: Two or more years work experience within the related technical/functional work area

Benefits

• Competitive medical, dental, and vision coverage
• Variety of health spending and savings accounts
• Supplemental free on-demand healthcare
• Generous paid time off
• 401(k) matching

About Lunds & Byerlys

Lunds & Byerlys is a family-owned grocery retailer with over 80 years of experience. We pride ourselves on offering quality, value, and service to our customers and team members alike. Join us to be part of a dynamic and supportive team!