Call Center Specialist - Harrisonburg VA - $1,500 Signing Bonus

Careers Make a Difference Every Day—Work for Anicira At Anicira, we believe every day is an opportunity to make a meaningful impact for animals and the people who care for them. As a nonprofit veterinary hospital, we provide accessible and affordable care, ensuring all pets and their families can receive the help and compassion they deserve. United by our mission, every team member plays a crucial role in advancing animal welfare within our community. https://anicira.org/wp-content/uploads/2025/08/Website-crop-77.jpg Mission Anicira is dedicated to serving animals and our community through comprehensive veterinary services, education, outreach, care and protection programs designed to help animals live healthy lives in a safe environment. https://anicira.org/wp-content/uploads/2025/07/Website-crop-70.jpg Our Vision End animal suffering. https://anicira.org/wp-content/uploads/2025/08/Website-crop-78.jpg Core Values Believe in the inherent dignity of each animalLead with compassionPartner with people A Culture of Collaboration We work as one team—sharing ideas, supporting each other, and celebrating wins together. At Anicira, every voice matters, and every role plays a part in delivering exceptional care. Work Where Excellence Is the Standard We’re among fewer than 15% of animal hospitals accredited by the American Animal Hospital Association (AAHA), meeting over 900 rigorous standards. Join our compassionate, highly skilled team and make a real impact on pets and their people—every single day. Learn More Benefits Overview Compassionate care starts with happy, healthy employees. We offer a comprehensive benefits package designed to promote your health, financial security, work-life balance, and professional growth. Our Benefits Include 4-day work week – with weekends and holidays offTop-tier Medical, Dental, and Vision Insurance – comprehensive coverage up to 90% company paid to keep you and your family healthyPaid Parental Leave, Bereavement, and Disability Leave – support for yourself and your family when you need it mostVoluntary Benefits – customize your coverage with options such as accident, cancer, supplemental life, and short- and long-term disability insuranceVeterinary Care Benefits – reduced-rate care to help you care for your own petsPaid Time Off (PTO) – generous paid time off to help you recharge and maintain work-life balanceMedical and Dependent Care FSA401(k) Retirement Plan with employer match & profit-sharing – plan for your future with our employer-supported retirement savings programProfessional Development and Career Growth OpportunitiesUniforms provided We believe in investing in our team so you can thrive—both on the job and beyond. Join us at Anicira, and enjoy the support you need to make a difference every day. We are equally committed to fostering a diverse, equitable, and inclusive environment. Anicira welcomes team members from all backgrounds and identities, and we actively value different perspectives, experiences, and voices. Our commitment to DEI is central to our ability to serve our community with empathy and excellence. Join us and help create a world where every animal is safe, healthy, and valued. Learn more about Anicira’s work culture by following our LinkedIn page. Back to Job Openings Call Center Specialist - Harrisonburg VA - $1,500 Signing Bonus Apply Share Call Center Specialist Anicira Veterinary Center In all that we do, Anicira works to improve the quality of life for cats and dogs in our communities. We offer a range of programs and veterinary services designed to advance our mission of making high-quality veterinary care affordable and accessible to all. We are seeking a compassionate, dependable, and service-oriented Call Center Specialist to join our team. This position plays an important role in helping clients access the veterinary care their pets need by providing knowledgeable, efficient, and supportive assistance over the phone. As a Resource Center Specialist, you will support clients across multiple Anicira veterinary locations, helping them navigate appointments, services, financial assistance options, and their pets' care. Bilingual proficiency in English and Spanish is highly valued, and qualified employees are eligible for an additional $2.00 per hour bilingual pay differential. Qualifications The successful candidate will share Anicira's commitment to exceptional client service and accessible veterinary care. Our Resource Center Specialists create a welcoming and supportive experience for clients and their pets while effectively managing a fast-paced, high-volume call environment. The Ideal Candidate Will Demonstrate excellent written and verbal communication skills.Provide compassionate, professional, and non-judgmental client service.Demonstrate respect and friendliness toward clients and team members while appreciating cultural differences and approaching interactions with kindness and an open mind.Be comfortable working independently while also collaborating effectively as part of a team.Think quickly, problem-solve, and exercise sound judgment.Remain calm, positive, and professional during challenging or emotional client interactions.Be comfortable learning and utilizing veterinary practice management software and other technology.Be organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.Bilingual proficiency in English and Spanish is preferred. Candidates who demonstrate professional working proficiency in both languages may qualify for an additional hourly bilingual differential. Responsibilities Responsibilities include, but are not limited to: Provide excellent client service during every interaction.Answer incoming calls and assist clients with scheduling appointments, general questions, and information about Anicira's services.Manage a multi-line phone system and accurately and efficiently triage incoming calls.Communicate with clients in a professional, positive, compassionate, and calming manner.Present and explain fees, treatment plans, products, and services clearly and accurately.Educate clients regarding available services and appropriate next steps for their pets.Gather relevant information to help triage patient concerns and appropriately alert veterinary nurses, technicians, or doctors when medical guidance is needed.Schedule appointments accurately based on hospital protocols, service availability, and patient needs.Utilize veterinary practice management software accurately and efficiently.Generate hospital forms, reports, and other documentation using practice management software.Maintain accurate medical records, charts, reports, and client correspondence.Process client financial transactions accurately.Review applications and determine client eligibility for applicable financial assistance programs in accordance with established guidelines.Collaborate with hospital and Resource Center team members to help clients navigate their pets' care.Maintain client and patient confidentiality at all times.For employees assigned bilingual responsibilities: Provide accurate, professional, and compassionate client communication in English and Spanish, including appointment scheduling, service information, pricing, payment options, and routine veterinary care instructions provided by the medical team, within the scope of the position.Perform other duties as assigned. Work Schedule Position: Full-time; this is an onsite position. Schedule: Monday–Thursday Hours: 10:00 a.m.–9:00 p.m. Compensation Base Pay: $18.00–$20.00 per hour, based on qualifications and experience. Bilingual Pay Differential: An additional $2.00 per hour is available to employees who meet Anicira's bilingual eligibility requirements. To qualify for the bilingual differential, employees must demonstrate professional working proficiency in English and Spanish through an Anicira-approved language assessment and be assigned to regularly provide Spanish-language client service as part of their job responsibilities. Total Potential Hourly Pay for Qualified Bilingual Employees: $20.00–$22.00 per hour. Hiring Bonus: A $1,500 hiring bonus will be paid upon successful completion of 60 days of employment. Physical and Job Requirements This position requires the ability to sit and work at a computer for extended periods of time, including frequent typing and telephone use. The employee must also be able to stand, walk, stoop, kneel, crouch, and lift, carry, or move items as necessary to perform the essential functions of the position. Benefits Anicira offers a comprehensive benefits package for eligible full-time employees, including: Top-tier health, dental, and vision insurancePaid time off (PTO)Paid holidays401(k) retirement plan with employer matchFlexible Spending Accounts (FSA) for healthcare and dependent care expensesEmployee Assistance Program (EAP)Optional supplemental insuranceGenerous veterinary care discounts for personal pets Join Our Team At Anicira, every team member plays an important role in helping pets and the people who love them access affordable, high-quality veterinary care. If you are passionate about helping others, thrive in a collaborative environment, and want to make a meaningful difference in your community, we encourage you to apply. Apply