Customer Specialist - $1,500 Sign-On Bonus!
CarMax · Langhorne, PA · 1 mo ago
On-siteOTHR$19–$28.5/hrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, etc. Also remove application instructions. The posting includes: Position Overview (we can treat as About the role). Then Why CarMax? maybe part of About CarMax? There's also About CarMax section. There's Role Responsibilities list. Required Qualifications. Preferred Qualifications. About CarMax. Benefits. The Hourly Rate For This Position Is $19.00 - $28.50 (Pay). No schedule info. So we will have sections: About the role (maybe combine Position Overview and Why CarMax? and About CarMax? Actually About CarMax is separate but could be under About the role? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We have:
- Position Overview: description of role. That's About the role.
- Why CarMax? maybe also part of About the role or could be separate but we don't have a heading for that; we could include under About the role.
- About CarMax: could also be part of About the role or maybe we could create a separate section "About CarMax" but not in allowed headings. So we should incorporate into About the role.
- Role Responsibilities: Responsibilities heading.
- Required Qualifications: Requirements heading (or Qualifications?). The list includes Required Qualifications and Preferred Qualifications. We could split into Requirements (required) and Qualifications (preferred) or Skills. The instruction list includes Requirements, Qualifications, Skills. We need to decide. Probably Requirements for required qualifications, Qualifications for preferred qualifications, Skills maybe for Microsoft Office proficiency etc. But we can also combine.
We have: Required Qualifications (list). Preferred Qualifications (list). Also there is "Ability to lift up to 25 lbs and accurately read and transcribe data." That's part of required.
We could map:
- Requirements: Required Qualifications (list)
- Qualifications: Preferred Qualifications (list)
- Skills: maybe not needed separately; we could omit if no specific skills beyond those.
But we have "Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)" which is a skill; could go under Skills.
Better: Use Requirements for required qualifications, Qualifications for preferred qualifications, Skills for Microsoft Office proficiency.
But we also have "Strong communication skills..." etc which are more like qualifications. Might be okay.
We'll produce sections:
items. Each sentence before a period? Actually there are no spaces after periods; but we can split by periods. We'll produce list items:
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Now Requirements: Required Qualifications list:
"Strong communication skills with confidence in representing CarMax and its products.
Ability to build lasting relationships and create win-win solutions for customers.
Demonstrated integrity, respect, and teamwork in a fast-paced environment.
Skilled in balancing customer needs with business goals and following processes accurately.
Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
High School Diploma or equivalent and a valid driver’s license.
Ability to lift up to 25 lbs and accurately read and transcribe data."
We'll make each.
Now Qualifications: Preferred Qualifications list:
"Sales or customer service experience in retail or similar environments.
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)."
We'll make each.
Now Skills: maybe we could put Microsoft Office proficiency under Skills, but we already have it under Preferred Qualifications. Could also create Skills section for that. But we already used Preferred Qualifications for both items; maybe better to split: Preferred Qualifications: Sales or customer service experience... Skills: Basic proficiency with Microsoft Office Suite.
But the instruction list includes Skills as a possible heading. We'll create Skills section for Microsoft Office proficiency.
Thus:
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, etc. Also remove application instructions. The posting includes: Position Overview (we can treat as About the role). Then Why CarMax? maybe part of About CarMax? There's also About CarMax section. There's Role Responsibilities list. Required Qualifications. Preferred Qualifications. About CarMax. Benefits. The Hourly Rate For This Position Is $19.00 - $28.50 (Pay). No schedule info. So we will have sections: About the role (maybe combine Position Overview and Why CarMax? and About CarMax? Actually About CarMax is separate but could be under About the role? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We have:
- Position Overview: description of role. That's About the role.
- Why CarMax? maybe also part of About the role or could be separate but we don't have a heading for that; we could include under About the role.
- About CarMax: could also be part of About the role or maybe we could create a separate section "About CarMax" but not in allowed headings. So we should incorporate into About the role.
- Role Responsibilities: Responsibilities heading.
- Required Qualifications: Requirements heading (or Qualifications?). The list includes Required Qualifications and Preferred Qualifications. We could split into Requirements (required) and Qualifications (preferred) or Skills. The instruction list includes Requirements, Qualifications, Skills. We need to decide. Probably Requirements for required qualifications, Qualifications for preferred qualifications, Skills maybe for Microsoft Office proficiency etc. But we can also combine.
We have: Required Qualifications (list). Preferred Qualifications (list). Also there is "Ability to lift up to 25 lbs and accurately read and transcribe data." That's part of required.
We could map:
- Requirements: Required Qualifications (list)
- Qualifications: Preferred Qualifications (list)
- Skills: maybe not needed separately; we could omit if no specific skills beyond those.
But we have "Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)" which is a skill; could go under Skills.
Better: Use Requirements for required qualifications, Qualifications for preferred qualifications, Skills for Microsoft Office proficiency.
But we also have "Strong communication skills..." etc which are more like qualifications. Might be okay.
We'll produce sections:
About the role
with paragraphs combining Position Overview, Why CarMax?, About CarMax (maybe trimmed). Must preserve all substantive info; we should not omit any details. We'll need to include all sentences from those sections.
Let's extract the text:
Position Overview:
"As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive."
Why CarMax?:
"At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward."
About CarMax:
"At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home."
We should not include the EEO line after that.
Now Responsibilities: list items from "Role Responsibilities". Let's extract each sentence separated by periods? The text:
"Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area."
We need to split into
Qualifications
for preferred qualifications (sales/customer service experience). Or we could rename to Preferred Qualifications but not allowed; we must use one of the given headings. The list includes Qualifications (generic). So we can put preferred qualifications there. Skills: Microsoft Office proficiency. Now Benefits: we have benefits text. Need to preserve all substantive info. The benefits section is lengthy. We'll include asmaybe with
- for list of benefits? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So benefits is a list; we should make
- . Let's extract benefits:
"Benefits
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application."
We need to remove boilerplate like "Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application." That's application instructions? Actually it's about accommodation; could be considered boilerplate but it's not EEO; still it's about application process. The instruction says remove application instructions. So we should remove that line. Also "For more details about benefits, please visit our CarMax Benefits website." That's a reference; maybe we keep? It's not a list item but could be considered a reference; but it's not boilerplate? It's a direction to external site; might be considered application instruction? Safer to remove? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The line about reasonable accommodation is about application; it's an application instruction. So remove. The line about visiting benefits website is not exactly application instruction but could be considered navigation; maybe remove as it's a link. We'll remove both.
Now we need to preserve all substantive benefit details. We'll make list items:
- Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
- Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
- If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
- Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
We could combine first item as a heading? But we need list items. We'll keep as above.
Now Pay: The Hourly Rate For This Position Is $19.00 - $28.50. We'll put in
maybe. Schedule: No schedule info, so we omit Schedule section. Now we need to ensure we don't create empty sections. Thus final HTML:
About the role
As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in
- . Let's extract benefits:
"Benefits
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application."
We need to remove boilerplate like "Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application." That's application instructions? Actually it's about accommodation; could be considered boilerplate but it's not EEO; still it's about application process. The instruction says remove application instructions. So we should remove that line. Also "For more details about benefits, please visit our CarMax Benefits website." That's a reference; maybe we keep? It's not a list item but could be considered a reference; but it's not boilerplate? It's a direction to external site; might be considered application instruction? Safer to remove? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The line about reasonable accommodation is about application; it's an application instruction. So remove. The line about visiting benefits website is not exactly application instruction but could be considered navigation; maybe remove as it's a link. We'll remove both.
Now we need to preserve all substantive benefit details. We'll make list items:
- Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
- Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
- If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
- Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
We could combine first item as a heading? But we need list items. We'll keep as above.
Now Pay: The Hourly Rate For This Position Is $19.00 - $28.50. We'll put in
- for any list of duties/requirements/benefits, and