Customer Success Specialist - Up to $2,000 Sign-On Bonus!

About the role

We are hiring a Customer Success Specialist to serve as the primary point of contact for prospective and existing clients. This is not a passive customer service role. The right person will be warm, clear, and highly organized, while also having the judgment and sales instincts to move clients to the next step.

Responsibilities

• Serve as the primary point of contact for calls, voicemails, text messages, and client inquiries.
• Build rapport quickly with prospective and current clients by being warm, professional, and clear.
• Assess client needs, determine eligibility-related next steps, and guide clients through the onboarding process.
• Use strong follow-up and sales instincts to encourage clients to complete required steps, submit documents, schedule appointments, or move to the next stage.
• Explain Entyre Care’s program, Medicaid waivers, service appointments, billing, background checks, reimbursement expectations, and related processes in a way clients can understand.
• Manage high-volume communication while maintaining accuracy, professionalism, and urgency.
• Track client status, next steps, open issues, and follow-up needs in the appropriate systems.
• Maintain accurate and up-to-date client contact information, records, notes, and documentation.
• Identify issues, troubleshoot basic problems, and escalate appropriately to Billing, Compliance, Admin, Clinical, or other internal teams.
• Cookier communications related to payment discrepancies, discharges, reimbursement procedures, and other client-facing operational issues.
• Manage existing client scheduling.
• Help improve scripts, workflows, FAQs, and communication processes as recurring client questions or bottlenecks arise.

Qualifications

• 1–3 years of experience in sales, customer service, healthcare administration, client intake, call center operations, client support, or a related role.
• Strong verbal and written communication skills, with the ability to explain complex processes clearly and professionally.
• Personable, empathetic, and confident on the phone.
• Strong follow-up instincts and comfort guiding clients toward a decision or next step.
• High attention to detail and ability to maintain clean, accurate records.
• Organized and able to manage multiple client conversations, tasks, systems, and deadlines at once.
• Comfortable working in a fast-paced environment with frequent interruptions and shifting priorities.
• Strong problem-solving skills, including the ability to identify the real issue behind a client’s question.
• Comfortable navigating multiple systems, databases, spreadsheets, and web-based platforms.
• Able to handle sensitive or confidential information with professionalism.
• Familiarity with Medicaid, healthcare services, waivers, billing, compliance, or reimbursement processes is preferred but not required.
• Proficiency with Microsoft Office, Google Workspace, CRM systems, or similar tools.
• Able to work flexible hours or overtime as business needs require.
• Associate’s or bachelor’s degree preferred, or equivalent relevant experience.