Call Center Specialist- Anchorage, AK (Hybrid)

Summary

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

What we're looking for

- At least two years of Medicaid claims/policies, healthcare insurance, or healthcare industry experience. - Ability to follow written policies, procedures, and guidelines. - Ability to read and interpret basically to moderately complex documents, such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines. - Excellent written and verbal communication skills, customer service skills, professional telephone and presentation skills, excellent organizational, time management and prioritization skills. - Good personal computer and business solutions software skills.

What you should expect in this role

- Hybrid model including in-office and WFH days to be defined. For positions assigned to WFH, reliable high-speed internet connectivity is required. Employees working-from-home may be required to report to the office, at times, to support work efforts. - In order to effectively work remotely with Gainwell, employees should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. - To Test your internet download and upload speed: - Go to Google - Search for Internet Speed Test

Pay Range

The pay range for this position is $48,200.00 - $68,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.