Call Center Specialist - 140143

About the role

The primary responsibility of the Call Center Specialist is to provide exceptional customer service, manage registrations, schedule appointments, and verify insurance for patients in a large complex healthcare setting.

Responsibilities

• Answer multi-line incoming customer calls
• Complete online registration
• Schedule appointments
• Secure authorization for scheduled services
• Perform other duties as assigned

Requirements

• Three (3) years of related call center and front desk experience in a large complex healthcare setting
• Knowledge of third-party payors including federal, state, and private health plans
• Experience updating Registration
• Problem-solving ability with good judgment
• Excellent customer service and communication skills
• Self-starter with open to new ideas and creative and flexible

Qualifications

• Bilingual-English and Spanish preferred
• Epic Appointment Scheduling preferred
• Procedure Scheduling knowledge preferred
• Knowledge of Medical Terminology preferred
• Experience working in Cardiovascular Clinics preferred
• UCSD system knowledge preferred

Skills

• Computer skills
• Ability to work between multiple systems during calls

Benefits

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hiring Pay Scale: $27.49 - $34.17 / Hour

Pay

$27.49 - $34.17 / Hour

Schedule

Days, 8-Hour Shifts, Monday-Friday