Call Center Scheduling Specialist

About Us

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government. We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other. Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.

Job Description

The Occupational Health Services Researcher supports our clients’ applicants by handling incoming calls regarding drug screens and other health services. This is a full-time in-office position located in Warminster, PA. We are looking to fill a 9am-5pm shift Monday through Friday. This position pays $16.00/hr.

Responsibilities

• Handle a high volume of inbound or outbound calls
• Evaluate documentation and information needed
• Processing and following up on invoices and faxes
• Maintain and document detailed notes in system regarding correspondence with applicants
• Administrative duties such as filing, scanning, and mailing different types of documents

Requirements

• Must be able to work in a fast-paced, inbound/outbound call center environment
• Strong attention to detail
• Able to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Proficient in Microsoft Office
• Fluency in Spanish a plus!

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work. Medical, dental and vision coverage with spouse/family coverage options 401K plan with generous company match Flexible spending accounts Voluntary insurance coverage plans (life, disability, etc.) Paid lunch breaks Paid time off Paid holidays Paid training program/ Internal employee development Overtime options available Casual dress code Flexible work schedules RushBus scheduled service from Septa Bus Route 22 and Regional Rail Employee referral bonus program Discounts through partnerships & neighborhood business programs Additional Information All candidates are subject to a drug test and a background screening. Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.