Call Center Sales Representative I (Entry-Level)
About the role
MCI is seeking a highly motivated and dedicated Call Center Sales Representative to join our dynamic team. This role involves handling inbound and outbound calls with professionalism and empathy, using product knowledge and training to recommend solutions and close sales, building rapport, listening actively, and addressing customer needs effectively.
Responsibilities
- Handle inbound and outbound calls with professionalism and empathy
- Use product knowledge and training to recommend solutions and close sales
- Build rapport, listen actively, and address customer needs effectively
- Research account details and collaborate with internal teams to resolve issues
- Manage customer accounts and process orders accurately using our systems
- Follow scripts, policies, and procedures to ensure consistency and compliance
- Protect customer data and handle sensitive information responsibly
- Escalate complex issues to appropriate team members when needed
- Stay current with training, system updates, and team communications
- Maintain excellent attendance and punctuality
Qualifications
- Must be 18 years or older with a high school diploma or equivalent
- Strong verbal and written communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable, punctual, and self-motivated
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer-focused with empathy, patience, and responsiveness
- Able to multitask and manage time effectively
- Team-oriented with a positive attitude
- Comfortable in a fast-paced, evolving environment
- Strong interpersonal skills and relationship-building ability
- 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
- Experience in state or federal work environments
Benefits
We offer a variety of benefits and incentives to support and reward our team members, including:
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Compensation
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Want an employer that values your contribution? Join us at MCI!
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.
Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.