Call Center Sales Digital Representative

About the role

As a Call Center Sales Digital Representative you will handle inbound sales contacts via calls, chats, and emails. You will acquire new customers and upsell additional products and services to existing clients, driving sales growth, contributing to company success, and enhancing customer satisfaction.

Responsibilities

• Achieve and surpass weekly and monthly sales goals using effective selling techniques.
• Master order processing and maintain deep knowledge of all products and services, staying informed about competitors.
• Support and enhance customer satisfaction with professionalism and courtesy.
• Promptly and efficiently manage inbound sales contacts while meeting all call‑handling metrics.
• Consistently apply effective selling strategies and techniques to drive sales potential.

Requirements

• Ability to work lawfully in the United States without employment‑based immigration sponsorship, now or in the future.
• High school diploma or equivalent.
• Ability to read, write, speak, and understand English.
• Proven sales techniques with consistent achievement of sales goals.
• Knowledge of cable communication products and services (TV, internet, telephone).
• Proficiency with computers and billing software.
• Strong prioritization and organizational skills.

Preferred Qualifications

• 2+ years call center sales experience.

Skills

• Effective communication and customer service.
• Sales persuasion and upselling.
• Product knowledge of Spectrum’s Internet, TV, Mobile, and Voice services.
• Computer literacy and familiarity with billing platforms.
• Time management and ability to meet performance metrics.

Benefits

• Competitive base pay starting at $18 per hour.
• Lucrative incentives that can bring top performers to an annual salary of over $70,000.
• Free and discounted Spectrum services (internet, TV, mobile).
• Comprehensive pay and benefits package supporting employee well‑being at every life stage.

Pay

Base hourly rate of $18 with performance incentives that may increase total compensation to over $70,000 annually.

Schedule

Variable hours in an office environment, which may include weekends, holidays, and split days off.

Working Conditions

Office setting with the need to handle inbound sales contacts across multiple communication channels.