Call Center Sales Representative (On-Site)

About the role

Provide strong, confident communication on primarily outbound calls to prospects who have expressed interest, engaging potential customers, uncovering their needs, and working to schedule a consultation with a product expert. Ensure accurate entry of all appointment and customer information into the CRM system. Make high-volume outbound calls to warm leads to drive appointment setting, while handling inbound calls as needed with the same goal of booking qualified appointments.

Responsibilities

• Engage prospects via outbound calls to uncover needs and schedule consultations.
• Maintain accurate CRM records of appointments and customer information.
• Handle inbound calls to book qualified appointments.
• Make high-volume outbound calls to warm leads.

Qualifications

• Exceptional verbal and written communication skills; ability to speak clearly and concisely over the phone.
• Exceptional multi‑tasking skills (talk and type simultaneously) to manage high call volumes.
• Expertise in overcoming objections and solving problems.
• No prior call center experience required.

Benefits

• Competitive pay with uncapped bonus structure.
• Comprehensive medical, dental, and vision coverage.
• Opportunity to work with a nationally recognized brand, Kohler.

Pay

Starting wage $20/hr with uncapped bonus; full pay range for this role is $20 – $28/hr.

Schedule

Full 5‑day work schedule with one weekend day required.