Sales/Customer Service Representative

Job Summary

Goldfish Swim School in Doylestown is seeking experienced front desk/customer service associates. Mornings, evenings, and weekends are available for shifts.

About the Role

Front desk employees must be at least 18 years old by the date of hire. This position starts at $16/hr with bonus opportunities. Available shift hours include:

• Monday evenings: 3:30pm-7:15pm
• Tuesday-Thursday evenings: 3:30pm-7:45pm
• Wednesday & Thursday mornings: 8:30am-12:15pm
• Saturday & Sunday mornings: 8:30am-12:45pm

Requirements

• Previous front desk experience (1 year required)
• Previous POS and Scheduling Experience (1 Year Required)
• Previous administrative or receptionist experience (1 year preferred)
• Strong verbal and written communication skills
• Ability to work with children
• Must be able to work with multiple tasks simultaneously and have excellent multi-tasking skills
• Strong interpersonal skills and organizational skills
• Knowledge of basic computer skills
• Comfortable conducting marketing calls
• Lifeguard/CPR certification (not required to have before employment)

Duties and Responsibilities

• Answers telephones, responds to inquiries, takes messages, and screens and directs phone calls professionally
• Resolves customer concerns/complaints using a professional approach
• Affords assistance with scheduling lessons and class changes
• Greets and welcomes members upon their arrival at the facility
• Affords assistance with merchandise and vending purchases
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
• Well versed in all year-round products, services offered, seasonal offers, and special events
• Checks voicemail and email correspondence and responds in a timely manner
• Enforces safety rules and regulations to prevent accidents
• Administers first aid when necessary
• Fulfills other duties and responsibilities as assigned by the Employer

Qualifications

• High school diploma or equivalent (preferred)
• Experience in front desk or customer service (1 year required)

Benefits

Starting positions pay $14-$18/hr with potential bonuses. Weekly shifts include weekdays and weekends. Positions start at $16/hr with bonus opportunities.

Application Instructions

Please indicate availability for a quick phone interview and list a few days and times that work for you. Applicants should be comfortable answering and making phone calls and willing to complete a Lifeguard, CPR, AED Certification course if not already certified.