Call Center Sales Advisor I (Hybrid – Miami area required)

Responsibilities

• Works from the Predictive Dialer/provided lists to:
  • Call members who need their memberships renewed.
  • Call members who want to upgrade membership or to encourage them to upgrade membership.
  • Call members whose membership has become delinquent to reinstate their membership.
  • Call existing resort owners from an existing solicitation file.
• Processes membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
• Answers questions on all Interval International products and exchanges.
• Maintains a minimum of 90% performance on call monitoring.
• Maintains monthly renewal and Preferred goals based upon assigned working area.
• Performs other related duties as required.

Requirements

• Must possess a minimum of two years telephone sales experience.
• Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits.
• Must be computer literate.
• Once trained, must be able to successfully navigate all functions of the Predictive Dialer.
• Must possess excellent customer skills.
• Must have excellent telephone etiquette.
• Must possess excellent oral and written communication skills.
• Must be detail oriented and possess excellent organizational skills.
• Must possess excellent negotiating and sales skills.
• Must be able to work shifts.

Benefits

• Paid Training
• Medical, Dental and Vision Insurance
• Life Insurance
• 401K, Employer match
• Employee Assistance Program (EAP)
• Paid Time Off (PTO – includes vacation, sick and personal days)
• Interval Perks – Free vacation stays