Call Center Representative \u2013 Medicaid Member Support (Bilingual English/Spanish)

Job Summary

Conduent delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments. As a Call Center Representative - Medicaid Member Support, you will support individuals through their healthcare journeys.

About the Role

As a key member of the Medicaid Member Support team, you will provide exceptional customer service to Medicaid members. This includes answering questions, resolving issues, and ensuring members receive the necessary support to manage their healthcare needs effectively.

Responsibilities

• Answering calls from Medicaid members in a timely and professional manner
• Providing accurate and helpful information regarding Medicaid programs and benefits
• Solving problems and addressing concerns related to Medicaid coverage and eligibility
• Handling escalated cases and referring members to appropriate resources
• Maintaining accurate records and following up with members as needed

Requirements

• Bilingual in English and Spanish
• Excellent communication skills, both verbal and written
• Strong problem-solving and customer service skills
• Ability to work independently and as part of a team
• Highly organized with the ability to manage multiple tasks simultaneously

Qualifications

• High school diploma or equivalent
• Experience in a call center environment preferred

Skills

• Customer service skills
• Healthcare knowledge
• Technical proficiency with CRM systems (if applicable)

Benefits

• Flexible work schedule
• Competitive compensation package
• Professional development opportunities
• Employee assistance program

Pay

Compensation is commensurate with experience.

Schedule

Work remotely in South Carolina.