Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

About Our Client: The organization provides mission-critical services and solutions on behalf of government agencies and large corporations, supporting complex public programs such as Medicaid. It addresses challenges in public service delivery by managing customer interactions and administrative support to improve outcomes for millions of people. About the Opportunity: The Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) provides high-quality customer service to Medicaid members by resolving inquiries, assisting with applications, and providing accurate information about eligibility and program services. This role advocates for member needs while following established procedures and contributing to an effective and positive service experience. Responsibilities: • Respond to Medicaid member inquiries using standardized scripts, procedures, and call-handling protocols.• Gather information, assess caller needs, research issues, and provide appropriate resolutions while accurately documenting interactions.• Provide clear and accurate information regarding Medicaid eligibility and assist members with application completion and status updates.• Follow established policies and procedures for call handling, documentation, and escalations.• Advocate for Medicaid members and help ensure their questions and service needs are appropriately addressed.• Navigate multiple computer systems and applications to access, verify, and document member information.• Maintain professionalism, accuracy, and empathy throughout member interactions. Requirements: • Must be at least 18 years of age.• High school diploma or equivalent.• Minimum 1 year of call center or telephone-based customer service experience.• Ability to pass required pre-employment screening.• Legal authorization to work permanently in the United States without visa sponsorship.• Computer literacy with the ability to navigate multiple applications, systems, and screens simultaneously.• Ability to consistently follow established processes, procedures, and quality standards.• Successful completion of the required Call Center Service Skills Assessment and Internet Speed Test. Pay Range and Compensation Package: • Pay rate of $17.50 per hour. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.