Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

About the role

Through our associates, Conduent delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. You have the opportunity to thrive personally, make a difference, and be part of a culture where individuality is noticed and valued every day.

Position details

Call Center Representative – Medicaid Member Support (Bilingual English/Spanish). Remote-South Carolina (Must reside within a 60 mile radius of Columbia, SC). Position located in Columbia, SC.

What you will be doing

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
• Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status
• Follows documented policies and procedures including call handling and escalations
• Overall acts as an advocate for Medicaid members to ensure their needs are met
• Navigate across multiple computer screens while accessing and reviewing information from various applications

Requirements

• Must be at least 18 years of age with a high school diploma or GED
• Must be able to submit to a pre-employment screening
• Must pass the Call Center – Service Skills Assessment and Internet Speed test
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs

Preferred skills

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task and manage time effectively
• Attention to detail, grammar, and spelling accuracy
• One year of medical insurance or medical office experience, preferred
• Call center or professional office experience, preferred
• Computer system experience with data entry and database documentation knowledge

Training and schedule

• Training is 4 weeks (8:30 am-5:00 pm EST)
• After training the working hours will be an 8-hour shift in the hours of operation
• Full-time schedule (40 hrs. per week)
• No Weekends
• Equipment provided

Benefits

• Career growth opportunities
• Full benefit options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally
• PerkSpot - Employee discount program

Pay

$17.50 Hourly