Call Center Representative - Telecom
About the role
Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. In this independent role, you'll be responsible for managing switchboard operations, handling in-bound calls, and accurately documenting and relaying codes while maintaining a high level of professionalism and attention to detail. Managing codes includes overhead pages and calling in various teams for the emergency situation. This role supports our Monroe Clinic and Hospital, and also covers St. Mary's Janesville Hospitals calls after hours and weekends. Answers incoming calls and performs triage of inquiries. This role is within the Access Center department.
Responsibilities
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
- Collects relevant caller data to assist with measurement, tracking and reporting activities.
- Track inquires, questions and answers and provide resolution.
- May perform clerical or administrative duties.
- Performs other duties as assigned.
Requirements
- Education: High School diploma/GED or 10 years of work experience.
- Experience: No experience required.
- Required Professional License and/or Certifications: None.
- Physical Requirements: Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.; frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements; frequent use of vision and depth perception for