Call Center Representative - Telecom

Worker Type: Regular

Schedule

• Rotating schedule, 4 days per week
• Shift Hours: 3:00 PM – 9:00 PM
• Weekend Requirement: Every other weekend, 10:00 AM – 6:00 PM
• Scheduled Weekly Hours: 32

Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Tracks inquiries, questions and answers and provides resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Requirements

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Professional License and/or Certifications

• None

Benefits

• Paid Parental Leave: One week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: Voluntary benefit offered through DailyPay for eligible hourly team members to access earned, unpaid base pay before payday (fees may apply).
• Upfront Tuition Coverage: Provided through FlexPath Funded for eligible team members.