Call Center Representative (Telecom)

Worker Type: Regular | Evening Shift: 3:00 PM – 11:30 PM | 36 hours per week | Rotating Weekends

About the Role

Answers incoming calls and performs triage of inquiries.

Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Tracks inquiries, questions and answers and provides resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Requirements

• Communication and prior experience as switchboard, Telecom, and Scheduler.
• Knowledge of Microsoft Suite (Excel, Word).
• High School diploma/GED or 10 years of work experience.
• No prior experience required.

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Pay

Pay Range: $15.63 - $23.45 per hour. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications.

Benefits

• Comprehensive benefits package including competitive, affordable health insurance.
• Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: instant access to earned, unpaid base pay before payday through DailyPay (fees may apply).
• Upfront Tuition Coverage: tuition coverage through FlexPath Funded for eligible team members.