Call Center Representative (Telecom)

SSM Health · Centralia, IL · 1 wk ago

Customer Service$15–$22.34/hrPart-time

Answers incoming calls and performs triage of inquiries.

Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collections relevant caller data to assist with measurement, tracking and reporting activities.
Tracks inquires, questions and answers and provides resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication.
Able to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.

Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

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